Config and SMTP buttons not working?
Firstly many thanks to kgroff for this awesome piece of software, I have tried a dozen or so similar product some costing £1000. But this piece of software does it just as well if not better than all of them. I have one issue however, I am using crystal report 10 and have installed this application on a Window 2003 machine (with CR10 also installed) a Win XP machine without CR installed at all, and I have installed on a Win XP Pro SP2 machine with CR 10. CD works perfectly on my XP Pro SP2 machine, however on both the 2003 and XP without CR certain feature aren't accessible. For example if I click the Config or SMTP buttons in the toolbar nothing happens no errors but the form is not displayed. The same happen in the Report Name >> button nothing happens - so effetely renders the application unusable on these two machines. However all the other functions work as normal. The installation on both XP machine went smoothly, the Win 2003 machine wouldn't let the installer update a hhctrl.ocx as it was protected by the O.S I understand from this forum that its only used for the help file? Please note the installation continued and finished on the 2003 machine. Firstly can you confirm whether CR needs to be installed on the machine to run a report? Secondly can you advice as to why CD might not be operating on these two machines? As far as I know both the Windows 2003 and XP machines are fresh installs with no specialised software running on them. Please note the other XP machine is running CD perfectly. Thanks again for all the people that have worked on this project.

2003 remains a mystery. I do not have access to 2003, so I can not do any debug work to find why it doesn't work. Other users have worked around this issue by creating the report list and then copying the files (...{install folder}\ScheduledReports) to their 2003 machine for running. To my knowledge, I have included every merge module required for CD to run without Crystal Reports being installed. I have installed CD successfully on another XP box without Crystal Reports and it has run correctly. That being said, I will look at the install again to see if I there is something it is lacking. You may want to try to install the VB6 runtime files from Microsoft to see if it makes a difference. This is the first I have heard about the SMTP and Config buttons. What I can do is email you a version of CD with all of the error handling turned off. This should allow the error message (if one exists) to appear when you click on these buttons. You could then send me the error info, or screen capture, and I will try to replicate the error to fix the problem.

Hello I've the same problem on a win2K SP4 workstation. I'm ready to use a version of CD with all of the error handling turned off. Philippe

Had the same problem, and assume that it has something to do with system DLLs. My DLL-dependency tool tells me that there are other DLLs on the functional machine, but they aren't enough to make me think I found the problem. Just comparing the non-functioning system (clean install XPsp2 with all windows updates) to ones that work, I notices that all the functioning system have now or had in the past Office 2003. I installed Office 2003 on the "bad" system and CD started working. Even after uninstalling Office 2003 and rebooting, CD continues to work. Yay! It's a workaround, not a fix, but I thought you all might be happy to have even that...

Crystal 9, Microsoft Windows 2000 SP4, those buttons also do not work. Installed a spare copy of Microsoft Office XP Professional (no key needed as it will not be used) and the buttons now work. Ironically it got another freeware app to work too. Good going on that work around! Sam

Same problem with Windows 2003 SBS server (without SP1). Installing office is not an option.. any other solution ?

Running CD on 2K3
For sometime I have been trying to get CD to run on 2k3 - Unfortunantely it doesn't seem to work unless you have Office installed. I have been trying to pin point the exact cause without much luck I am hoping the following might help... I have CD running on a XP machine with office no problems, I have the another copy of CD running on 2k3 however the SMTP, CONFIG buttons don't appear to do anything when clicked. I have run CD through viusal studio debugger and get the following; 'CrystalDelivery.exe': Loaded 'C:\Program Files\Crystal Delivery\CrystalDelivery.exe', Binary was not built with debug information. 'CrystalDelivery.exe': Loaded 'C:\WINDOWS\system32\ntdll.dll', No symbols loaded. 'CrystalDelivery.exe': Loaded 'C:\WINDOWS\system32\kernel32.dll', No symbols loaded. 'CrystalDelivery.exe': Loaded 'C:\WINDOWS\system32\msvbvm60.dll', No symbols loaded. 'CrystalDelivery.exe': Loaded 'C:\WINDOWS\system32\user32.dll', No symbols loaded. 'CrystalDelivery.exe': Loaded 'C:\WINDOWS\system32\gdi32.dll', No symbols loaded. 'CrystalDelivery.exe': Loaded 'C:\WINDOWS\system32\advapi32.dll', No symbols loaded. 'CrystalDelivery.exe': Loaded 'C:\WINDOWS\system32\rpcrt4.dll', No symbols loaded. 'CrystalDelivery.exe': Loaded 'C:\WINDOWS\system32\ole32.dll', No symbols loaded. 'CrystalDelivery.exe': Loaded 'C:\WINDOWS\system32\msvcrt.dll', No symbols loaded. 'CrystalDelivery.exe': Loaded 'C:\WINDOWS\system32\oleaut32.dll', No symbols loaded. 'CrystalDelivery.exe': Loaded 'C:\WINDOWS\system32\UmxSbxExw.dll', No symbols loaded. 'CrystalDelivery.exe': Loaded 'C:\WINDOWS\system32\UmxSbxw.dll', No symbols loaded. 'CrystalDelivery.exe': Loaded 'C:\WINDOWS\system32\psapi.dll', No symbols loaded. 'CrystalDelivery.exe': Loaded 'C:\WINDOWS\system32\sxs.dll', No symbols loaded. 'CrystalDelivery.exe': Loaded 'C:\WINDOWS\system32\clbcatq.dll', No symbols loaded. 'CrystalDelivery.exe': Loaded 'C:\WINDOWS\system32\comres.dll', No symbols loaded. 'CrystalDelivery.exe': Loaded 'C:\WINDOWS\system32\version.dll', No symbols loaded. 'CrystalDelivery.exe': Loaded 'C:\WINDOWS\system32\msi.dll', No symbols loaded. 'CrystalDelivery.exe': Loaded 'C:\WINDOWS\system32\msflxgrd.ocx', Cannot find or open a required DBG file. 'CrystalDelivery.exe': Loaded 'C:\WINDOWS\system32\mscomctl.ocx', Cannot find or open a required DBG file. 'CrystalDelivery.exe': Loaded 'C:\WINDOWS\system32\comdlg32.dll', No symbols loaded. 'CrystalDelivery.exe': Loaded 'C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_5.82.3790.1830_x-ww_1B6F474A\comctl32.dll', No symbols loaded. 'CrystalDelivery.exe': Loaded 'C:\WINDOWS\system32\shell32.dll', No symbols loaded. 'CrystalDelivery.exe': Loaded 'C:\WINDOWS\system32\shlwapi.dll', No symbols loaded. 'CrystalDelivery.exe': Loaded 'C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.3790.1830_x-ww_7AE38CCF\comctl32.dll', No symbols loaded. 'CrystalDelivery.exe': Loaded 'C:\WINDOWS\system32\comdlg32.ocx', Cannot find or open a required DBG file. 'CrystalDelivery.exe': Loaded 'C:\WINDOWS\system32\fm20.dll', Cannot find or open a required DBG file. 'CrystalDelivery.exe': Loaded 'C:\WINDOWS\system32\riched20.dll', No symbols loaded. 'CrystalDelivery.exe': Loaded 'C:\WINDOWS\system32\apphelp.dll', No symbols loaded. 'CrystalDelivery.exe': Loaded 'C:\WINDOWS\system32\setupapi.dll', No symbols loaded. 'CrystalDelivery.exe': Loaded 'C:\WINDOWS\system32\ntshrui.dll', No symbols loaded. 'CrystalDelivery.exe': Loaded 'C:\WINDOWS\system32\netapi32.dll', No symbols loaded. 'CrystalDelivery.exe': Loaded 'C:\WINDOWS\system32\uxtheme.dll', No symbols loaded. 'CrystalDelivery.exe': Loaded 'C:\WINDOWS\system32\userenv.dll', No symbols loaded. The thread 'Win32 Thread' (0x12dc) has exited with code 0 (0x0). <CLICKING CONFIG CAUSES THIS> First-chance exception at 0x77e55dea in CrystalDelivery.exe: 0xC000008F: Floating-point inexact result. <CLICKING SMTP CAUSES THIS> First-chance exception at 0x77e55dea in CrystalDelivery.exe: 0xC000008F: Floating-point inexact result. I am not a programmer but I understand this error to be caused by a calcualtion returning a unhandled remainder. So I was thinking along the lines of one of MS common controls has a bug in it that w2k3 has been patched with yet - so I compared all the DLL's and OCX's CD uses between the 2 machines and get the following; Top line = XP Bottom Line = 2k3 CrystalDelivery.exe 00400000 1,331,200 40,960 6.01.0003 Groff Automation C:\Program Files\Crystal Delivery\CrystalDelivery.exe CrystalDelivery.exe 00400000 1,331,200 352,256 6.01.0003 Groff Automation C:\Program Files\Crystal Delivery\CrystalDelivery.exe ntdll.dll 7C900000 720,896 36,864 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) NT Layer DLL Microsoft Corporation C:\WINDOWS\system32\ntdll.dll ntdll.dll 7C800000 786,432 278,528 5.2.3790.1830 (srv03_sp1_rtm.050324-1447) NT Layer DLL Microsoft Corporation C:\WINDOWS\system32\ntdll.dll kernel32.dll 7C800000 999,424 49,152 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Windows NT BASE API Client DLL Microsoft Corporation C:\WINDOWS\system32\kernel32.dll kernel32.dll 77E40000 1,056,768 266,240 5.2.3790.1830 (srv03_sp1_rtm.050324-1447) Windows NT BASE API Client DLL Microsoft Corporation C:\WINDOWS\system32\kernel32.dll MSVBVM60.DLL 66000000 1,384,448 249,856 6.00.9782 Visual Basic Virtual Machine Microsoft Corporation C:\WINDOWS\system32\MSVBVM60.DLL MSVBVM60.DLL 73570000 1,384,448 798,720 6.00.9782 Visual Basic Virtual Machine Microsoft Corporation C:\WINDOWS\system32\MSVBVM60.DLL USER32.dll 77D40000 589,824 69,632 5.1.2600.2622 (xpsp_sp2_gdr.050301-1519) Windows XP USER API Client DLL Microsoft Corporation C:\WINDOWS\system32\USER32.dll USER32.dll 77380000 598,016 290,816 5.2.3790.1830 (srv03_sp1_rtm.050324-1447) Windows USER API Client DLL Microsoft Corporation C:\WINDOWS\system32\USER32.dll GDI32.dll 77F10000 290,816 28,672 5.1.2600.2818 (xpsp_sp2_gdr.051228-1427) GDI Client DLL Microsoft Corporation C:\WINDOWS\system32\GDI32.dll GDI32.dll 77C00000 294,912 114,688 5.2.3790.2606 (srv03_sp1_gdr.051230-1233) GDI Client DLL Microsoft Corporation C:\WINDOWS\system32\GDI32.dll ADVAPI32.dll 77DD0000 634,880 4,096 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Advanced Windows 32 Base API Microsoft Corporation C:\WINDOWS\system32\ADVAPI32.dll ADVAPI32.dll 77F50000 638,976 176,128 5.2.3790.1830 (srv03_sp1_rtm.050324-1447) Advanced Windows 32 Base API Microsoft Corporation C:\WINDOWS\system32\ADVAPI32.dll RPCRT4.dll 77E70000 593,920 0 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Remote Procedure Call Runtime Microsoft Corporation C:\WINDOWS\system32\RPCRT4.dll RPCRT4.dll 77C50000 651,264 65,536 5.2.3790.1830 (srv03_sp1_rtm.050324-1447) Remote Procedure Call Runtime Microsoft Corporation C:\WINDOWS\system32\RPCRT4.dll ole32.dll 774E0000 1,298,432 16,384 5.1.2600.2726 (xpsp_sp2_gdr.050725-1528) Microsoft OLE for Windows Microsoft Corporation C:\WINDOWS\system32\ole32.dll ole32.dll 77670000 1,261,568 327,680 5.2.3790.2492 (srv03_sp1_gdr.050720-1521) Microsoft OLE for Windows Microsoft Corporation C:\WINDOWS\system32\ole32.dll msvcrt.dll 77C10000 360,448 40,960 7.0.2600.2180 (xpsp_sp2_rtm.040803-2158) Windows NT CRT DLL Microsoft Corporation C:\WINDOWS\system32\msvcrt.dll msvcrt.dll 77BA0000 368,640 200,704 7.0.3790.1830 (srv03_sp1_rtm.050324-1447) Windows NT CRT DLL Microsoft Corporation C:\WINDOWS\system32\msvcrt.dll OLEAUT32.dll 77120000 573,440 4,096 5.1.2600.2180 Microsoft Corporation C:\WINDOWS\system32\OLEAUT32.dll OLEAUT32.dll 77D00000 573,440 200,704 5.2.3790.1830 Microsoft Corporation C:\WINDOWS\system32\OLEAUT32.dll uxtheme.dll 5AD70000 229,376 53,248 6.00.2900.2180 (xpsp_sp2_rtm.040803-2158) Microsoft UxTheme Library Microsoft Corporation C:\WINDOWS\system32\uxtheme.dll NOT RUNNING ON 2k3 SXS.DLL 75E90000 720,896 0 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Fusion 2.5 Microsoft Corporation C:\WINDOWS\system32\SXS.DLL SXS.DLL 75DA0000 770,048 57,344 5.2.3790.1830 (srv03_sp1_rtm.050324-1447) Fusion 2.5 Microsoft Corporation C:\WINDOWS\system32\SXS.DLL comctl32.dll 773D0000 1,056,768 0 6.0 (xpsp_sp2_rtm.040803-2158) User Experience Controls Library Microsoft Corporation C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2180_x-ww_a84f1ff9\comctl32.dll comctl32.dll 77420000 1,060,864 77,824 6.0 (srv03_sp1_rtm.050324-1447) User Experience Controls Library Microsoft Corporation C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.3790.1830_x-ww_7AE38CCF\comctl32.dll SHLWAPI.dll 77F60000 483,328 0 6.00.2900.2781 (xpsp_sp2_gdr.051020-1730) Shell Light-weight Utility Library Microsoft Corporation C:\WINDOWS\system32\SHLWAPI.dll SHLWAPI.dll 77DA0000 335,872 69,632 6.00.3790.2612 (srv03_sp1_gdr.060106-1531) Shell Light-weight Utility Library Microsoft Corporation C:\WINDOWS\system32\SHLWAPI.dll CLBCATQ.DLL 76FD0000 520,192 0 2001.12.4414.308 Microsoft Corporation C:\WINDOWS\system32\CLBCATQ.DLL CLBCatQ.DLL 777B0000 536,576 98,304 2001.12.4720.2492 (srv03_sp1_gdr.050720-1521) COM+ Configuration Catalog Microsoft Corporation C:\WINDOWS\system32\CLBCatQ.DLL COMRes.dll 77050000 806,912 0 2001.12.4414.258 Microsoft Corporation C:\WINDOWS\system32\COMRes.dll COMRes.dll 77010000 811,008 16,384 2001.12.4720.0 (srv03_rtm.030324-2048) COM+ Resources Microsoft Corporation C:\WINDOWS\system32\COMRes.dll VERSION.dll 77C00000 32,768 0 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Version Checking and File Installation Libraries Microsoft Corporation C:\WINDOWS\system32\VERSION.dll VERSION.dll 77B90000 32,768 24,576 5.2.3790.1830 (srv03_sp1_rtm.050324-1447) Version Checking and File Installation Libraries Microsoft Corporation C:\WINDOWS\system32\VERSION.dll msi.dll 745E0000 2,908,160 0 3.1.4000.2435 Windows Installer Microsoft Corporation C:\WINDOWS\system32\msi.dll msi.dll 745E0000 2,908,160 122,880 3.1.4000.2435 Windows Installer Microsoft Corporation C:\WINDOWS\system32\msi.dll msflxgrd.ocx 20DA0000 249,856 8,192 6.00.8418 MSFlexGrid Microsoft Corporation C:\WINDOWS\system32\msflxgrd.ocx msflxgrd.ocx 20DA0000 249,856 122,880 6.01.9782 MSFlexGrid Microsoft Corporation C:\WINDOWS\system32\msflxgrd.ocx mscomctl.ocx 27580000 1,073,152 57,344 6.01.9786 Windows Common Controls ActiveX Control DLL Microsoft Corporation C:\WINDOWS\system32\mscomctl.ocx mscomctl.ocx 27580000 1,073,152 319,488 6.01.9782 Windows Common Controls ActiveX Control DLL Microsoft Corporation C:\WINDOWS\system32\mscomctl.ocx comdlg32.dll 763B0000 299,008 0 6.00.2900.2180 (xpsp_sp2_rtm.040803-2158) Common Dialogs DLL Microsoft Corporation C:\WINDOWS\system32\comdlg32.dll comdlg32.ocx 217A0000 143,360 40,960 6.01.9782 CMDialog ActiveX Control DLL Microsoft Corporation C:\WINDOWS\system32\comdlg32.ocx COMCTL32.dll 5D090000 618,496 0 5.82 (xpsp_sp2_rtm.040803-2158) Common Controls Library Microsoft Corporation C:\WINDOWS\system32\COMCTL32.dll COMCTL32.dll 77530000 618,496 135,168 5.82 (srv03_sp1_rtm.050324-1447) Common Controls Library Microsoft Corporation C:\WINDOWS\WinSxS\x86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_5.82.3790.1830_x-ww_1B6F474A\COMCTL32.dll SHELL32.dll 7C9C0000 8,474,624 0 6.00.2900.2763 (xpsp_sp2_gdr.050922-1642) Windows Shell Common Dll Microsoft Corporation C:\WINDOWS\system32\SHELL32.dll SHELL32.dll 7C8D0000 8,400,896 135,168 6.00.3790.2534 (srv03_sp1_gdr.050922-2352) Windows Shell Common Dll Microsoft Corporation C:\WINDOWS\system32\SHELL32.dll comdlg32.ocx 217A0000 143,360 8,192 6.00.8418 CMDialog ActiveX Control DLL Microsoft Corporation C:\WINDOWS\system32\comdlg32.ocx comdlg32.ocx 217A0000 143,360 40,960 6.01.9782 CMDialog ActiveX Control DLL Microsoft Corporation C:\WINDOWS\system32\comdlg32.ocx I was expecting to see an old OCX or DLL on the 2k3 box - however the only older one was mscomctl.ocx and I have tried updating it but still get the error. I know installing office will fix the problem but this is not possible on our server so need to get to the root of the problem. Any ideas as where I can go from here?

Just a quick update
Installing Office 2003 fixes this problem, however I can't install office on our production server. I diff'ed the DLL's and OCX's CD uses after installing office and there are no differences in the version numbers. I am pretty sure it must be a part of the \program files\common files that office installs where the problems lies. If anyone could pin point the cause of the problem I would be very grateful as we can't use CD whichout getting it running on a w2k3 box. Another point worth noting is the error i mentioned previously when clicking on a button in debug mode still happens when its working, apart from every button click on Config or SMTP on a working version returns 4 errors rather than 1 so I think that error is a bit of a red herring

I can't install office because...
I can't install office because our companies change control procedures don't allow it as this is a production system. I understand installing office is the quick fix but I don't have that option.