SERIOUS PROBLEM after Installation

mameghji

I have just installed CD on Windows 2003 Server where Crystal Reports 10, Crystal Enterprise 10 was running on a live system.

While I trialed the features of CD, I received a phone call from our Head Office stating that no user can log into Crystal to view/print reports.

Having investigated further, when the users try to login to the Crystal Viewer page, there is no login form displayed. Instead I get the error:

<------------------------------------------------------>
Microsoft JScript runtime error '0x800A01AD'

Automation server can't create object
line: 3271
<------------------------------------------------------>

Since this happened on the live system, the first thing I did was uninstall CD, rebooted the Server and the error was still there. I have tried looking for vairous solutions on Crystal's website, Google, Microsoft and so far, nothing has helped resolve the problem.

I am fairly desparate to fix this problem as people are running reports very regularly. Please help!

Regards
M Meghji

mameghji · Posted: Mon Oct 10, 2005 9:27 am Post subject: Problem Fixed

Dear all,

Further to my previous post - I have managed to fix the problem. Let me trace back my steps (hopefully it will help someone, someday, somewhere)

My environment:
Windows 2003 Server
Crystal Reports 10
Crystal Enterprise 10
SQL Server 2000

After I uninstalled Crystal Delivery - The error message as per my prev post appeared because 2 key "dll" files were unregistered within Windows 2003 Server. This included:

WebReporting.dll and EnterpriseFramework.dll

<------------------------------------------------------------->
SOLUTION:

To re-register the dll files, open command prompt and type at the prompt:

regsvr32 "C:Program FilesCommon FilesCrystal Decisions2.5binWebReporting.dll

regsvr32 "C:Program FilesCrystal DecisionsEnterprise 10win32_x86EnterpriseFramework.dll

<------------------------------------------------------------->

Now try and launch the web viewer or run a report and it should work. If it doesnt, then the problem could lie in another dll file being un-registered.

This seems to be a problem with the uninstall process of the CD and should be looked into and updated.

PS: If you are looking to trial this software - DONOT install it on a live production system like I did - as it will cause your users down time and alot of stress for you to fix it. Boy, im glad i found the problem within 3.5 hours. Create a test environment on a different physical machine first.

Regards

M Meghji