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Config and SMTP buttons not working?

 
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scm0rja

Joined: 14 May 2005
Posts: 5
PostPosted: Sat May 14, 2005 9:28 am    Post subject: Config and SMTP buttons not working? Reply with quote
Firstly many thanks to kgroff for this awesome piece of software, I have tried a dozen or so similar product some costing £1000. But this piece of software does it just as well if not better than all of them.

I have one issue however, I am using crystal report 10 and have installed this application on a Window 2003 machine (with CR10 also installed) a Win XP machine without CR installed at all, and I have installed on a Win XP Pro SP2 machine with CR 10.

CD works perfectly on my XP Pro SP2 machine, however on both the 2003 and XP without CR certain feature aren't accessible.

For example if I click the Config or SMTP buttons in the toolbar nothing happens no errors but the form is not displayed. The same happen in the Report Name >> button nothing happens - so effetely renders the application unusable on these two machines. However all the other functions work as normal.

The installation on both XP machine went smoothly, the Win 2003 machine wouldn't let the installer update a hhctrl.ocx as it was protected by the O.S I understand from this forum that its only used for the help file? Please note the installation continued and finished on the 2003 machine.

Firstly can you confirm whether CR needs to be installed on the machine to run a report?

Secondly can you advice as to why CD might not be operating on these two machines? As far as I know both the Windows 2003 and XP machines are fresh installs with no specialised software running on them.

Please note the other XP machine is running CD perfectly.

Thanks again for all the people that have worked on this project.
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kgroff
Site Admin
Joined: 27 Jan 2005
Posts: 694
PostPosted: Mon May 16, 2005 6:20 am    Post subject: Reply with quote
2003 remains a mystery. I do not have access to 2003, so I can not do any debug work to find why it doesn't work. Other users have worked around this issue by creating the report list and then copying the files (...{install folder}ScheduledReports) to their 2003 machine for running.

To my knowledge, I have included every merge module required for CD to run without Crystal Reports being installed. I have installed CD successfully on another XP box without Crystal Reports and it has run correctly. That being said, I will look at the install again to see if I there is something it is lacking. You may want to try to install the VB6 runtime files from Microsoft to see if it makes a difference.

This is the first I have heard about the SMTP and Config buttons. What I can do is email you a version of CD with all of the error handling turned off. This should allow the error message (if one exists) to appear when you click on these buttons. You could then send me the error info, or screen capture, and I will try to replicate the error to fix the problem.
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pscoffoni

Joined: 30 May 2005
Posts: 1
PostPosted: Tue May 31, 2005 9:30 am    Post subject: Reply with quote
Hello

I've the same problem on a win2K SP4 workstation. I'm ready to use a version of CD with all of the error handling turned off.

Philippe
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carterenergy

Joined: 26 Jul 2005
Posts: 7
PostPosted: Tue Jul 26, 2005 10:11 am    Post subject: Reply with quote
Had the same problem, and assume that it has something to do with system DLLs. My DLL-dependency tool tells me that there are other DLLs on the functional machine, but they aren't enough to make me think I found the problem.

Just comparing the non-functioning system (clean install XPsp2 with all windows updates) to ones that work, I notices that all the functioning system have now or had in the past Office 2003.

I installed Office 2003 on the "bad" system and CD started working. Even after uninstalling Office 2003 and rebooting, CD continues to work. Yay!

It's a workaround, not a fix, but I thought you all might be happy to have even that...
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sstandps

Joined: 08 Aug 2005
Posts: 4
PostPosted: Mon Aug 08, 2005 12:15 pm    Post subject: Reply with quote
Crystal 9, Microsoft Windows 2000 SP4, those buttons also do not work.

Installed a spare copy of Microsoft Office XP Professional (no key needed as it will not be used) and the buttons now work.

Ironically it got another freeware app to work too.

Good going on that work around!

Sam
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carterenergy

Joined: 26 Jul 2005
Posts: 7
PostPosted: Wed Aug 24, 2005 7:53 am    Post subject: Re: Same problem... Reply with quote
Crewdawg257 wrote:
Same problem......installing office is not really an option for at this point. Any other ideas?


Why isn't it an option? You don't have to leave it installed, just get it on there so that whatever seems to be missing can be installed, but left behind when you uninstall it.

Even an eval copy, free from the MS website, should do the trick...
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Pedro Aguiar

Joined: 21 Feb 2006
Posts: 2
Location: Lisbon, Portugal
PostPosted: Tue Feb 21, 2006 6:30 am    Post subject: Reply with quote
Same problem with Windows 2003 SBS server (without SP1).

Installing office is not an option.. any other solution ?
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scm0rja

Joined: 14 May 2005
Posts: 5
PostPosted: Mon Apr 03, 2006 8:35 am    Post subject: Running CD on 2K3 Reply with quote
For sometime I have been trying to get CD to run on 2k3 - Unfortunantely it doesn't seem to work unless you have Office installed.

I have been trying to pin point the exact cause without much luck I am hoping the following might help...

I have CD running on a XP machine with office no problems, I have the another copy of CD running on 2k3 however the SMTP, CONFIG buttons don't appear to do anything when clicked.

I have run CD through viusal studio debugger and get the following;

'CrystalDelivery.exe': Loaded 'C:Program FilesCrystal DeliveryCrystalDelivery.exe', Binary was not built with debug information.
'CrystalDelivery.exe': Loaded 'C:WINDOWSsystem32ntdll.dll', No symbols loaded.
'CrystalDelivery.exe': Loaded 'C:WINDOWSsystem32kernel32.dll', No symbols loaded.
'CrystalDelivery.exe': Loaded 'C:WINDOWSsystem32msvbvm60.dll', No symbols loaded.
'CrystalDelivery.exe': Loaded 'C:WINDOWSsystem32user32.dll', No symbols loaded.
'CrystalDelivery.exe': Loaded 'C:WINDOWSsystem32gdi32.dll', No symbols loaded.
'CrystalDelivery.exe': Loaded 'C:WINDOWSsystem32advapi32.dll', No symbols loaded.
'CrystalDelivery.exe': Loaded 'C:WINDOWSsystem32rpcrt4.dll', No symbols loaded.
'CrystalDelivery.exe': Loaded 'C:WINDOWSsystem32ole32.dll', No symbols loaded.
'CrystalDelivery.exe': Loaded 'C:WINDOWSsystem32msvcrt.dll', No symbols loaded.
'CrystalDelivery.exe': Loaded 'C:WINDOWSsystem32oleaut32.dll', No symbols loaded.
'CrystalDelivery.exe': Loaded 'C:WINDOWSsystem32UmxSbxExw.dll', No symbols loaded.
'CrystalDelivery.exe': Loaded 'C:WINDOWSsystem32UmxSbxw.dll', No symbols loaded.
'CrystalDelivery.exe': Loaded 'C:WINDOWSsystem32psapi.dll', No symbols loaded.
'CrystalDelivery.exe': Loaded 'C:WINDOWSsystem32sxs.dll', No symbols loaded.
'CrystalDelivery.exe': Loaded 'C:WINDOWSsystem32clbcatq.dll', No symbols loaded.
'CrystalDelivery.exe': Loaded 'C:WINDOWSsystem32comres.dll', No symbols loaded.
'CrystalDelivery.exe': Loaded 'C:WINDOWSsystem32version.dll', No symbols loaded.
'CrystalDelivery.exe': Loaded 'C:WINDOWSsystem32msi.dll', No symbols loaded.
'CrystalDelivery.exe': Loaded 'C:WINDOWSsystem32msflxgrd.ocx', Cannot find or open a required DBG file.
'CrystalDelivery.exe': Loaded 'C:WINDOWSsystem32mscomctl.ocx', Cannot find or open a required DBG file.
'CrystalDelivery.exe': Loaded 'C:WINDOWSsystem32comdlg32.dll', No symbols loaded.
'CrystalDelivery.exe': Loaded 'C:WINDOWSWinSxSx86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_5.82.3790.1830_x-ww_1B6F474Acomctl32.dll', No symbols loaded.
'CrystalDelivery.exe': Loaded 'C:WINDOWSsystem32shell32.dll', No symbols loaded.
'CrystalDelivery.exe': Loaded 'C:WINDOWSsystem32shlwapi.dll', No symbols loaded.
'CrystalDelivery.exe': Loaded 'C:WINDOWSWinSxSx86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.3790.1830_x-ww_7AE38CCFcomctl32.dll', No symbols loaded.
'CrystalDelivery.exe': Loaded 'C:WINDOWSsystem32comdlg32.ocx', Cannot find or open a required DBG file.
'CrystalDelivery.exe': Loaded 'C:WINDOWSsystem32fm20.dll', Cannot find or open a required DBG file.
'CrystalDelivery.exe': Loaded 'C:WINDOWSsystem32riched20.dll', No symbols loaded.
'CrystalDelivery.exe': Loaded 'C:WINDOWSsystem32apphelp.dll', No symbols loaded.
'CrystalDelivery.exe': Loaded 'C:WINDOWSsystem32setupapi.dll', No symbols loaded.
'CrystalDelivery.exe': Loaded 'C:WINDOWSsystem32ntshrui.dll', No symbols loaded.
'CrystalDelivery.exe': Loaded 'C:WINDOWSsystem32netapi32.dll', No symbols loaded.
'CrystalDelivery.exe': Loaded 'C:WINDOWSsystem32uxtheme.dll', No symbols loaded.
'CrystalDelivery.exe': Loaded 'C:WINDOWSsystem32userenv.dll', No symbols loaded.
The thread 'Win32 Thread' (0x12dc) has exited with code 0 (0x0).
<CLICKING CONFIG CAUSES THIS>
First-chance exception at 0x77e55dea in CrystalDelivery.exe: 0xC000008F: Floating-point inexact result.
<CLICKING SMTP CAUSES THIS>

First-chance exception at 0x77e55dea in CrystalDelivery.exe: 0xC000008F: Floating-point inexact result.
I am not a programmer but I understand this error to be caused by a calcualtion returning a unhandled remainder.

So I was thinking along the lines of one of MS common controls has a bug in it that w2k3 has been patched with yet - so I compared all the DLL's and OCX's CD uses between the 2 machines and get the following;

Top line = XP
Bottom Line = 2k3

CrystalDelivery.exe 00400000 1,331,200 40,960 6.01.0003 Groff Automation C:Program FilesCrystal DeliveryCrystalDelivery.exe
CrystalDelivery.exe 00400000 1,331,200 352,256 6.01.0003 Groff Automation C:Program FilesCrystal DeliveryCrystalDelivery.exe

ntdll.dll 7C900000 720,896 36,864 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) NT Layer DLL Microsoft Corporation C:WINDOWSsystem32ntdll.dll
ntdll.dll 7C800000 786,432 278,528 5.2.3790.1830 (srv03_sp1_rtm.050324-1447) NT Layer DLL Microsoft Corporation C:WINDOWSsystem32ntdll.dll

kernel32.dll 7C800000 999,424 49,152 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Windows NT BASE API Client DLL Microsoft Corporation C:WINDOWSsystem32kernel32.dll
kernel32.dll 77E40000 1,056,768 266,240 5.2.3790.1830 (srv03_sp1_rtm.050324-1447) Windows NT BASE API Client DLL Microsoft Corporation C:WINDOWSsystem32kernel32.dll

MSVBVM60.DLL 66000000 1,384,448 249,856 6.00.9782 Visual Basic Virtual Machine Microsoft Corporation C:WINDOWSsystem32MSVBVM60.DLL
MSVBVM60.DLL 73570000 1,384,448 798,720 6.00.9782 Visual Basic Virtual Machine Microsoft Corporation C:WINDOWSsystem32MSVBVM60.DLL


USER32.dll 77D40000 589,824 69,632 5.1.2600.2622 (xpsp_sp2_gdr.050301-1519) Windows XP USER API Client DLL Microsoft Corporation C:WINDOWSsystem32USER32.dll
USER32.dll 77380000 598,016 290,816 5.2.3790.1830 (srv03_sp1_rtm.050324-1447) Windows USER API Client DLL Microsoft Corporation C:WINDOWSsystem32USER32.dll

GDI32.dll 77F10000 290,816 28,672 5.1.2600.2818 (xpsp_sp2_gdr.051228-1427) GDI Client DLL Microsoft Corporation C:WINDOWSsystem32GDI32.dll
GDI32.dll 77C00000 294,912 114,688 5.2.3790.2606 (srv03_sp1_gdr.051230-1233) GDI Client DLL Microsoft Corporation C:WINDOWSsystem32GDI32.dll


ADVAPI32.dll 77DD0000 634,880 4,096 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Advanced Windows 32 Base API Microsoft Corporation C:WINDOWSsystem32ADVAPI32.dll
ADVAPI32.dll 77F50000 638,976 176,128 5.2.3790.1830 (srv03_sp1_rtm.050324-1447) Advanced Windows 32 Base API Microsoft Corporation C:WINDOWSsystem32ADVAPI32.dll

RPCRT4.dll 77E70000 593,920 0 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Remote Procedure Call Runtime Microsoft Corporation C:WINDOWSsystem32RPCRT4.dll
RPCRT4.dll 77C50000 651,264 65,536 5.2.3790.1830 (srv03_sp1_rtm.050324-1447) Remote Procedure Call Runtime Microsoft Corporation C:WINDOWSsystem32RPCRT4.dll



ole32.dll 774E0000 1,298,432 16,384 5.1.2600.2726 (xpsp_sp2_gdr.050725-1528) Microsoft OLE for Windows Microsoft Corporation C:WINDOWSsystem32ole32.dll
ole32.dll 77670000 1,261,568 327,680 5.2.3790.2492 (srv03_sp1_gdr.050720-1521) Microsoft OLE for Windows Microsoft Corporation C:WINDOWSsystem32ole32.dll

msvcrt.dll 77C10000 360,448 40,960 7.0.2600.2180 (xpsp_sp2_rtm.040803-2158) Windows NT CRT DLL Microsoft Corporation C:WINDOWSsystem32msvcrt.dll
msvcrt.dll 77BA0000 368,640 200,704 7.0.3790.1830 (srv03_sp1_rtm.050324-1447) Windows NT CRT DLL Microsoft Corporation C:WINDOWSsystem32msvcrt.dll


OLEAUT32.dll 77120000 573,440 4,096 5.1.2600.2180 Microsoft Corporation C:WINDOWSsystem32OLEAUT32.dll
OLEAUT32.dll 77D00000 573,440 200,704 5.2.3790.1830 Microsoft Corporation C:WINDOWSsystem32OLEAUT32.dll


uxtheme.dll 5AD70000 229,376 53,248 6.00.2900.2180 (xpsp_sp2_rtm.040803-2158) Microsoft UxTheme Library Microsoft Corporation C:WINDOWSsystem32uxtheme.dll
NOT RUNNING ON 2k3

SXS.DLL 75E90000 720,896 0 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Fusion 2.5 Microsoft Corporation C:WINDOWSsystem32SXS.DLL
SXS.DLL 75DA0000 770,048 57,344 5.2.3790.1830 (srv03_sp1_rtm.050324-1447) Fusion 2.5 Microsoft Corporation C:WINDOWSsystem32SXS.DLL

comctl32.dll 773D0000 1,056,768 0 6.0 (xpsp_sp2_rtm.040803-2158) User Experience Controls Library Microsoft Corporation C:WINDOWSWinSxSx86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.2600.2180_x-ww_a84f1ff9comctl32.dll
comctl32.dll 77420000 1,060,864 77,824 6.0 (srv03_sp1_rtm.050324-1447) User Experience Controls Library Microsoft Corporation C:WINDOWSWinSxSx86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_6.0.3790.1830_x-ww_7AE38CCFcomctl32.dll

SHLWAPI.dll 77F60000 483,328 0 6.00.2900.2781 (xpsp_sp2_gdr.051020-1730) Shell Light-weight Utility Library Microsoft Corporation C:WINDOWSsystem32SHLWAPI.dll
SHLWAPI.dll 77DA0000 335,872 69,632 6.00.3790.2612 (srv03_sp1_gdr.060106-1531) Shell Light-weight Utility Library Microsoft Corporation C:WINDOWSsystem32SHLWAPI.dll

CLBCATQ.DLL 76FD0000 520,192 0 2001.12.4414.308 Microsoft Corporation C:WINDOWSsystem32CLBCATQ.DLL
CLBCatQ.DLL 777B0000 536,576 98,304 2001.12.4720.2492 (srv03_sp1_gdr.050720-1521) COM+ Configuration Catalog Microsoft Corporation C:WINDOWSsystem32CLBCatQ.DLL


COMRes.dll 77050000 806,912 0 2001.12.4414.258 Microsoft Corporation C:WINDOWSsystem32COMRes.dll
COMRes.dll 77010000 811,008 16,384 2001.12.4720.0 (srv03_rtm.030324-2048) COM+ Resources Microsoft Corporation C:WINDOWSsystem32COMRes.dll

VERSION.dll 77C00000 32,768 0 5.1.2600.2180 (xpsp_sp2_rtm.040803-2158) Version Checking and File Installation Libraries Microsoft Corporation C:WINDOWSsystem32VERSION.dll
VERSION.dll 77B90000 32,768 24,576 5.2.3790.1830 (srv03_sp1_rtm.050324-1447) Version Checking and File Installation Libraries Microsoft Corporation C:WINDOWSsystem32VERSION.dll

msi.dll 745E0000 2,908,160 0 3.1.4000.2435 Windows Installer Microsoft Corporation C:WINDOWSsystem32msi.dll
msi.dll 745E0000 2,908,160 122,880 3.1.4000.2435 Windows Installer Microsoft Corporation C:WINDOWSsystem32msi.dll

msflxgrd.ocx 20DA0000 249,856 8,192 6.00.8418 MSFlexGrid Microsoft Corporation C:WINDOWSsystem32msflxgrd.ocx
msflxgrd.ocx 20DA0000 249,856 122,880 6.01.9782 MSFlexGrid Microsoft Corporation C:WINDOWSsystem32msflxgrd.ocx

mscomctl.ocx 27580000 1,073,152 57,344 6.01.9786 Windows Common Controls ActiveX Control DLL Microsoft Corporation C:WINDOWSsystem32mscomctl.ocx
mscomctl.ocx 27580000 1,073,152 319,488 6.01.9782 Windows Common Controls ActiveX Control DLL Microsoft Corporation C:WINDOWSsystem32mscomctl.ocx


comdlg32.dll 763B0000 299,008 0 6.00.2900.2180 (xpsp_sp2_rtm.040803-2158) Common Dialogs DLL Microsoft Corporation C:WINDOWSsystem32comdlg32.dll
comdlg32.ocx 217A0000 143,360 40,960 6.01.9782 CMDialog ActiveX Control DLL Microsoft Corporation C:WINDOWSsystem32comdlg32.ocx

COMCTL32.dll 5D090000 618,496 0 5.82 (xpsp_sp2_rtm.040803-2158) Common Controls Library Microsoft Corporation C:WINDOWSsystem32COMCTL32.dll
COMCTL32.dll 77530000 618,496 135,168 5.82 (srv03_sp1_rtm.050324-1447) Common Controls Library Microsoft Corporation C:WINDOWSWinSxSx86_Microsoft.Windows.Common-Controls_6595b64144ccf1df_5.82.3790.1830_x-ww_1B6F474ACOMCTL32.dll

SHELL32.dll 7C9C0000 8,474,624 0 6.00.2900.2763 (xpsp_sp2_gdr.050922-1642) Windows Shell Common Dll Microsoft Corporation C:WINDOWSsystem32SHELL32.dll
SHELL32.dll 7C8D0000 8,400,896 135,168 6.00.3790.2534 (srv03_sp1_gdr.050922-2352) Windows Shell Common Dll Microsoft Corporation C:WINDOWSsystem32SHELL32.dll

comdlg32.ocx 217A0000 143,360 8,192 6.00.8418 CMDialog ActiveX Control DLL Microsoft Corporation C:WINDOWSsystem32comdlg32.ocx
comdlg32.ocx 217A0000 143,360 40,960 6.01.9782 CMDialog ActiveX Control DLL Microsoft Corporation C:WINDOWSsystem32comdlg32.ocx
I was expecting to see an old OCX or DLL on the 2k3 box - however the only older one was mscomctl.ocx and I have tried updating it but still get the error.

I know installing office will fix the problem but this is not possible on our server so need to get to the root of the problem. Any ideas as where I can go from here?
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scm0rja

Joined: 14 May 2005
Posts: 5
PostPosted: Tue Apr 04, 2006 9:13 am    Post subject: Just a quick update Reply with quote
Installing Office 2003 fixes this problem, however I can't install office on our production server.

I diff'ed the DLL's and OCX's CD uses after installing office and there are no differences in the version numbers. I am pretty sure it must be a part of the program filescommon files that office installs where the problems lies.

If anyone could pin point the cause of the problem I would be very grateful as we can't use CD whichout getting it running on a w2k3 box.

Another point worth noting is the error i mentioned previously when clicking on a button in debug mode still happens when its working, apart from every button click on Config or SMTP on a working version returns 4 errors rather than 1 so I think that error is a bit of a red herring
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carterenergy

Joined: 26 Jul 2005
Posts: 7
PostPosted: Tue Apr 04, 2006 11:18 am    Post subject: Re: Just a quick update Reply with quote
scm0rja wrote:
Installing Office 2003 fixes this problem, however I can't install office on our production server.


Why not? You don't have to leave it installed; just install it and uninstall it. Don't even fool around with activation if that's the version you have available. This is what I did, and it worked flawlessly, and a reboot wasn't necessary, so my production box never "blipped."

If nothing else, get a trial copy from Microsoft if you're worried about licensing issues.
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scm0rja

Joined: 14 May 2005
Posts: 5
PostPosted: Wed Apr 05, 2006 7:42 am    Post subject: I can't install office because... Reply with quote
I can't install office because our companies change control procedures don't allow it as this is a production system. I understand installing office is the quick fix but I don't have that option.
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